Terms of trade

The parties

The trader

Vaara Reindeer Farm
0400121364
Rantaniitty 1 97700 Ranua
y-1244092-7

Customer

The customer agrees to comply with these terms and conditions as well as with the terms and conditions of the shop when purchasing products and services from Vaaran Porotila Internet services.

Ordering

General terms and conditions

  • The prices shown on the online service are subject to VAT.

  • Prices are time-dependent and vary from month to month, week to week and day to day.

  • We sell products to adult private individuals and corporate customers.

  • We reserve the right to change prices.

  • The customer is responsible for the accuracy of the information provided.

  • We reserve the right to change our terms of delivery. We reserve the right to change our terms and conditions of delivery at any time.

Booking conditions

These terms and conditions apply to the products and services you wish to book. These are collectively referred to as the "product/service".

Booking

  • It is the Customer's responsibility to read the description and instructions of the products and services and the terms and conditions relating to the booking.

  • A booking made by the Customer is binding when the order/payment confirmation is sent to the email address provided by the Customer.

  • The customer pays for the reservation according to the payment method of his choice and in accordance with the terms and conditions of the payment method.

  • The booking system sends the order/payment confirmation to the e-mail address indicated by the customer.

  • The Merchant is not responsible for the failed booking and the Customer should contact the Merchant without delay to rectify the situation.

  • The Merchant does not guarantee that the service/product is still free in this situation.

  • If the item is not available, the money will be refunded or, if possible, another item will be offered in its place.

Cancellations and changes

  • The cancellation date is the date on which the Merchant is notified of the cancellation.

  • The Customer is responsible for ensuring that the cancellation is sent in good time.

  • If the customer cancels the reservation,

    • when there are 21 days or more before the start of the reservation, the reservation will be subject to a delivery charge. The delivery charge is €10.

    • For cancellations less than 21 days before the start of the booking, 100% of the product price will be charged.

  • At the customer's request, the reservation can be transferred under the following conditions:

    • The transfer can only be made once.

    • The transfer can only be made once. The transfer must be made at least 21 days before the start of the original reservation.

    • The transfer fee is 10 EUR (incl. VAT).

    • If the transferred reservation is cancelled, the full price will always be charged, regardless of the date of cancellation.

Right of the trader to cancel the reservation

  • In the event of force majeure, the Merchant may cancel or attempt to reschedule the reservation. The customer will be informed of the cancellation without delay.

  • In such a case, the Customer shall be entitled to a full refund of the price paid.

  • Any costs incurred by the customer for the cancelled service due to force majeure will not be refunded.

Compensation for damages

  • The Customer is liable to compensate the Merchant for any damage caused by the Customer to the Object. The customer is also liable for any other persons visiting the property and for any damage caused by them during the booking.

  • The Merchant shall not be liable for any damage or expenses caused to the Customer by natural conditions such as insects, animals, sleet or unexpected weather changes.

Complaints

  • Any complaints should always be made as soon as possible after the matter arises.

  • If the matter is not resolved satisfactorily or involves a claim for compensation, the complaint must be submitted in writing within one month of the end of the service.

  • The trader will endeavour to deal with the complaint as quickly as possible, but within one month at most.

  • If the customer and the trader cannot reach an agreement, the customer may refer the dispute to the Consumer Complaints Board.

Terms of delivery

Conclusion of the contract

  • The binding contract for the transaction comes into force when the order is confirmed (order confirmation/payment confirmation).

  • The order confirmation/confirmation of payment is sent to the customer by e-mail.

Cancellation and return of the transaction

  • Products have a 14-day right of return under the Consumer Protection Act.

  • The right of return does not apply to engraved and other personalised products, accommodation services, restaurant services or other leisure services contracted for a specific period of time.

Terms of payment

  • The Merchant uses reliable and secure payment methods for its services.

  • The Merchant does not store bank account or credit card details at any time.

  • The Customer agrees to abide by the terms and conditions of the payment method chosen by the Customer.

  • Payment by invoice

    • The invoice must be paid by the due date indicated on the invoice.

    • Invoices paid after the due date are always subject to late payment charges. If the invoice is paid after the due date on the original invoice and late payment charges have already been incurred, the charges will be invoiced separately.

  • If the payment transaction has not been successfully completed at the time of the order, the Merchant will not process the order.